Claims can be stressful, but making one doesn’t have to be

 You can start a claim by calling us at 1-844-472-7905.

For non-emergencies or questions about existing claims, you can email us at claims@onlia.ca. 

It’s useful to have the following information on hand. The more information you can provide upfront, the faster we can help you:

• Report from the Collision Reporting Centre or the police.
• Vehicle info, licence plate number, insurance and contact info of the other party.  
• Photos of the damage/scene.
• Receipts for any out-of-pocket expenses.
• Receipts for any lost or damaged items.

Here are some steps you can take in a scenario like this: 

1. Get the driver’s licence information of the other driver. If the driver is not willing to provide this, take a photo of the licence plate or write it down. 

2. Take photos of the damage, and of the other car if you can. 

3. Call the police. Even if the accident is minor, collisions with an uninsured driver must be legally documented.

4. The police officer may direct you to a Collision Reporting Centre where you must provide all the information you have about the car and the plate number.

5. Contact us via phone to get your claim started. You can reach the Claims team at 1-844-472-7905.

These situations can be stressful, but we’ll work through them together!

Need a tow? We’d recommend that you give us a call at 1-844-472-7905 and we can point you in the right direction. If you have the right coverages in place, this may be covered as part of your claim.

The towing industry can be confusing when it comes to charges and fees, especially when a police officer tells you to move your car and an eager tow truck is ready to hook up your vehicle. Take a look at this informative blog to make sure you know your rights when you need a tow.

Here are some steps you can take in a scenario like this: 

1. Get the driver’s license information of the other driver. If the driver is not willing to provide this, take a photo of the license plate / write it down. 

2. Take photos of the damage, and of the other car if you can. 

3. Call the police. Even if the accident is minor, collisions with an uninsured driver must be legally documented.

4. The police officer may direct you to a Collision Reporting Centre where you must provide all the information you have about the car and the plate number.

5. Contact us to get your claim started. You can reach us at 1-844-472-7905.

These scenarios can be stressful, but we’ll work through them together!

There are two scenarios to consider when someone hits your car and drives off. 

1. You have no idea who hit you: 

   • Report the damage to the Collision Reporting Centre, preferably within 24 hours but no later than 48 hours. Keep in mind you MUST report to the nearest Collision Reporting Center in the jurisdiction where the collision took place, and not the location closest to your home address. You can find a list of locations here.

   • You can consult My Account to confirm if you have coverage for Collision and take note of your deductible. 

   • Report a claim and we’ll take care of you! You can reach us at 1-844-472-7905.

2. You have the information of the person who hit you (e.g. they left a note, or there was a witness):

   • Same as above.

   • If it is possible to identify the person who hit you, AND they have insurance, we may be able to settle the claim using your Direct Compensation Property Damage coverage, which has a deductible of $0.

 A small silver lining: if you are the victim of a hit and run the claim is considered a ‘not at fault’.