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My Account

I can't remember my log in details for My Account.

When logging in, simply click "Forgot your password?" and we'll get you back in in no time!

How do I change my password?

In your account, go to Account settings. Under Password, follow the on screen directions.

How do I change the email address associated with my Onlia account?

In your account, go to Change Requests and select Personal. Then select Change Email Address. Follow the directions on screen from there.

I can't sign in to my account. What gives?

If you're unable to log in, you can click "Forgot your password?" and reset your password and follow the directions in the email you receive - this should do the trick.

It’s possible that we’re doing maintenance on our website, or that it’s just being difficult. If that’s the case, we’re super sorry for the inconvenience. Please try signing in again later once we’ve got things sorted. If you’re still having trouble, please let us know and we’ll help solve the issue.

How do you keep my information private?

Any information you provide to us is encrypted and stored on a secure server. We take your privacy seriously, and we won’t sell or disclose it with anyone.

For full details about how we use and store information, please see our Privacy Notice.

I had to set up a new account, and my email address is not being accepted.

If you're setting up a new account with Onlia, you'll need to use an email address that's different from the one used with a previous Onlia account.

How do I access My Account?

You can sign in to your account through a desktop computer, a tablet, or your phone. To sign in to your account, click Sign In at the top right of your screen and enter the email address and password that you signed up with.

I need help unblocking my account.

Contact us at support@onlia.ca and we'll sort you out.

How do I delete my account?

If you really don’t want to store your personal information with us, you can contact Customer Support to delete your account.

My dealership is asking for proof of insurance.

When you confirm your purchase, you'll receive temporary documents via email that you can use to show your dealership.

You can also view these online in your account by navigating to the Risks and Policies tab and selecting the policy you'd like to view. From here, you can click on the documents you want to view and download.

Where can I find my policy number?

You can find your policy number in your account, under Risks and Policies. It’s also on your Certificate of Insurance and your pink slip.

How can I get an OPCF5?

An OPCF5 is included in your policy at no extra cost. You can find the OPCF5 endorsement listed in your Certificate of Auto Insurance.

You can view your coverage and access your Certificate of Auto Insurance by signing in to your account, navigating to Risks and Policies and selecting the policy documents you'd like to view.

Where can I find my coverage limits?

Your coverage details, limits, and policy documents can be conveniently viewed in your account. Simply log in and navigate to Risks and Policies, and select the policy you want to view details of.

My landlord or mortgage company is asking for proof of insurance

Your Confirmation of Insurance lists all the coverages on your policy. This should be sufficient for your landlord or to show to your mortgage company.

You can download your Confirmation of Insurance in your account:

Click Risks and Policies at the top of the page.
Find the policy you're looking for, and click Confirmation of Insurance to download. 

Please note that we do not directly contact landlords or mortgage companies due to privacy and security reasons.

Am I allowed to drive if I haven't received my pink slip yet?

From your effective date, you can access it online in your account by navigating to Risks and Policies, finding your policy, and clicking Download Pink Slip. From there, just print it out!

I lost my pink slip, can I get a new one?

If you've lost your physical copy, you can let us know by emailing support@onlia.ca to receive another. Additionally, you can access it online in your account by navigating to Risks and Policies, finding your policy, and clicking Download Pink Slip.

When do I receive my pink slip?

You'll receive all of your documents via email within 24 hours of online purchase. If you purchased with a broker, they'll typically send your documents right away. You'll receive the hard copy in the mail from your carrier within 5-10 business days.

Where can I find my pink slip?

If you've lost your physical copy, you can let us know by emailing support@onlia.ca to receive another. Additionally, you can access it online in your account by navigating to Risks and Policies, finding your policy, and clicking Download Pink Slip.

Where can I find my digital pink slip?

You can find a temporary copy in My Account if you're waiting on your physical pink slip to arrive in the mail.

I haven't received my pink slip yet.

You'll receive all of your documents via email within 24 hours of online purchase. If you purchased with a broker, they'll typically send your documents right away. You'll receive the hard copy in the mail from your carrier within 5-10 business days.