Have a question?

{{ activeGroup.GroupOrginalName }}

Your insurance policy

How often should I review my policy?

How often you review your policy is totally up to you. We recommend reviewing your policy around twice a year; this way you are reminded of what coverage you have and can make any changes should you need to.

How often can I change my policy?

You can change your policy in My Account whenever you need to.

Note that you can't backdate coverage, which means you can’t add coverage to a past date.

Can I add or delete coverage to my policy?

You can add or delete coverage to your policy at any time in My Account. Here's how:

1. Sign in to My Account.

2. Select the policy you would like to review/modify.

3. Go to Coverage and choose Change.

4. Follow the prompts to process your desired change.

Note that you can't make policy changes before the policy start date.

When will changes to my policy take effect?

As long as it's not in the past, you can set the date that you want your policy changes to take effect.

I've legally changed my name. How do I update my insurance?

Please get in touch with us and let us know if you want to change the name on your insurance policy.

How do I change my phone number?

Here's how you can update your phone number:

1. In My Account, go to Account settings

2. In the section that lists your details, choose Change

3. You can change your phone number from here

How do I change the start date of my policy?

You cannot change the start date of a policy that takes effect in the future. However, you are free to cancel that policy and create a new one in My Account. You can do this at any time with no fees or charges.

Can I change the effective date to today (or earlier)?

Once you've bought the policy, you can't update the policy start date anymore. Your only option is to cancel the policy (no cancellation fees) and buy a new one. 

Note that the earliest policy start date is tomorrow. You will not be able to backdate a policy or any coverages.

Insurance is intended to keep you safe against the possibility of future loss. As such, all insurance contracts must start on or after the time and date of your initial application. Unfortunately, we can’t go back in time. If we could, we’d probably buy some lottery tickets.

How and when do I create a new account?

To create an insurance account, simply get a quote online. If you like what you see, you can purchase your policy on the spot. 

If you want to add a policy or make changes to an existing account, sign in and go from there.

What does it mean when there are pending changes in My Account? Can I cancel them?

When your account shows pending changes, your changes have yet to take effect.

New policies you’ve purchased also show as pending changes to your account if you haven’t reached the policy’s start date yet. Until then, you can simply ignore this message. Once the policy is active, the message will automatically disappear.

Most changes to your account become effective the next business day. You can always cancel any pending changes before they take effect.

How do I add another vehicle to my account?

Need to add another vehicle to your insurance?

If you're new to Onlia Insurance, you can start a quote for the second vehicle after finishing the quote for your first vehicle.

If you're an existing customer, you can add a vehicle to your policy in your account. Here's how:

1. Sign in to My Account
    
2. Scroll down and select the Add a vehicle button
    
3. Fill out your vehicle and driver details, and follow the onscreen prompts to see your quote
    
4. If you’re happy with your price, add your quote to the shopping cart

Did you know you get a multi-vehicle discount for adding more vehicles to your insurance? When you add another vehicle, a 10% discount will automatically be applied to your car insurance premium 😊.

Someone in my household recently got their driver's licence. What should I do?

Milestone achieved! 🎉

Simply sign into My Account and follow the steps to add a driver.

Adding a new driver to your insurance allows them to start building their insurance history. Not to mention you have the added security of knowing they (and others) are protected in case anything happens.

Learn more about the requirements for the different licence classes on the Government of Ontario’s website.

I just got married. Should I make any changes to my auto insurance?

Congrats on tying the knot! 🎉

You will definitely need to update your marital status in your account. To do that, just follow these directions:

1. Sign in to My Account.

2. Select the policy.

3. Go to Drivers and view details on the existing driver.

4. Select change then update the marital status.

5. Follow the prompts to submit the change.

However, if your spouse has a driver’s licence — and doesn’t already have insurance with another company — they need to be added to your insurance, even if they don’t drive very often. It's to ensure they’re fully covered under your policy if they’re ever involved in an accident (either as a driver or a passenger).

Adding a driver to your insurance is easy:

1. Sign in to My Account.

2. Select the policy.

3. Go to Drivers and choose Add a Driver.

4. Follow the prompts to process your desired change.

5. Done!

My child has a driver’s licence but is away at school most of the year. Do I still need to add them to my policy?

Since they still have occasional access to your vehicle(s), you’ll still need to make sure they are covered in the event of a collision. Adding a new driver to your insurance means that they can be protected under your policy if they are injured in a collision – even if that collision takes place while they are a passenger in someone else’s car.

My car is in storage. Do I still need insurance?

If your car is financed or leased, the companies who have a financial interest in your car may have requirements about the minimum coverage on it. If you are unsure, it’s best to give them a call before removing any coverage.

I'm driving more/less km than I originally thought when I signed up. How can I update this?

The number of kilometres driven per year is one of our rating variables when we calculate your price. 

If you need to update the number because you find that you’re driving more or less than you originally thought, just follow these steps:

1. Sign in to My Account.

2. Scroll down to Vehicle usage under your preferred auto policy. 

3. Choose Change and update your details accordingly.

4. Follow the prompts that will show you the impact on your premium. 

Once you hit Confirm, you will receive an email confirming the change.

How do I replace an old vehicle with a new one?

Have a new vehicle? Here's how to replace an old vehicle with a new one in your account:

1. Sign in to My Account.

2. Scroll down and select the Add a Vehicle button.

3. Follow the on-screen instructions to add the new vehicle.

Once you've added your new vehicle policy, you need to cancel the policy for the old vehicle:

1. In your account, select the policy you want to cancel.

2. In the Policy box, choose Cancel insurance.

3. Choose the date you want this policy to end.

4. If applicable, follow the instructions to reassign drivers to other vehicles.

5. Review the effect on your account and premium, and choose Confirm.

6. Your policy will end on the day you specified. We’ll send you an email confirming the cancellation.

Please be aware that you can only make a single account change at a time. If you have a new vehicle addition pending, you must wait until its effective date before you are able to cancel the other policy.

Can I remove my family protection coverage?

Though not required by law in Ontario, we include Family Protection coverage as a standard feature in our car insurance because of the important protection it provides.

Please contact us if you wish to remove it from your policy.

My child has their own car, and their own insurance. Do I still need to add them to my policy?

All the drivers in your household need to be listed on your vehicle policy, including children with their own car and insurance. They won't affect your premium if they have a solid driving record.

Can I reduce my third party liability coverage?

When you purchase auto insurance with Onlia, you can choose either $1 million or $2 million in liability coverage. This is the level of coverage most Ontarians have.   

You have the option to reduce your liability coverage limit after you’ve made your purchase. Just sign in to My Account and go to the policy you want to change. Under Coverage, choose Change. From there you can choose reduced limits of $200,000 or $500,000.

We don’t recommend this! Liability claims can easily exceed those limits, especially if you’re responsible for a collision that causes serious injuries. You’ll be better protected with a higher coverage limit.

What does it mean to exclude a driver?

Excluding a driver in your household means they won’t be covered under your Onlia insurance. Because of this, they won’t be factored into your auto premium.

Excluding a driver in your household shouldn't be taken lightly. We can't cover damage caused by an excluded driver when they’re driving your insured vehicle.

I can't find my home address.

The addresses we have available are acquired from Canada Post records. Sometimes we’re unable to find addresses, make sure you’re entering your address properly and check again.

If the address still isn't showing, you can select the link that says, My address isn't showing here, and you will be able to fill it in manually. 

Please keep in mind that you need to have a valid mailing address. A P.O. Box is a legitimate mailing address.

How do I add a driver to my insurance?

Here's how to add a driver to your auto policy:

1. Sign in to My Account

2. Select your auto insurance policy

3. Scroll down to the Drivers section

4. Select Add a driver

5. Follow the on-screen instructions from there. 

Be sure to add all drivers in your household to your policy. Adding a new driver to your insurance allows them to start building their insurance history. Not to mention you have the added security of knowing they (and others) are protected in case anything happens.

I'm not using my car as much anymore. Can I lower my coverage?

You can reduce or remove certain coverages in My Account.

If you’re looking for ways to lower your premium, you have a few different options. You can:

• Increase your deductible, which lowers your monthly payments

• Remove optional coverages

• Lower your daily KM driven

Before you make any changes to your policy, it’s important to think about the possible consequences. Removing coverages can leave you at risk if something unexpected happens. If you’re changing your coverage temporarily, remember to change it back when your situation is different.

Planning to park your car for an extended period of time? Consider turning on long-term parking.

How do I change my financing or leasing company information?

You can add or change the financing or leasing company information in My Account. It's easy, follow these steps:

1. Sign in to My Account.

2. Select the auto policy you want to change.

3. In the section that lists the financing or leasing company details, choose Change.

4. You can change the financing or leasing company information from here.

Note that you can't make changes to a policy that has a start date in the future.

I only want liability coverage for my vehicle.

If you're an existing customer, your policies come standard with all the coverage you need to drive legally, plus collision and comprehensive coverage.

You can opt out of collision and comprehensive coverage if you want liability coverage only, however, this is not something we recommend as costs associated with vehicle repair or replacement can be extremely high.

If your car is financed or leased, the companies who have a financial interest in your car may have requirements about the minimum coverage on it. If you are unsure, it’s best to give them a call first.

For new customers, click here to start your quote.

Can I keep only fire and theft coverage on my vehicle?

We offer long-term parking which is the same as fire and theft coverage.

If you won't be using your car for a while, you can reduce your premium by turning on long-term parking in My Account. Here's how:

1. Select your car policy

2. Click Turn on long-term parking 

3. Review and submit your changes

Long-term parking takes effect the next day at 12:01 am. You can also turn off long-term parking to reactivate your policy’s coverage.

How do I bundle my Home & Auto policies?

Log into My Account by clicking on Sign In at the top right of your computer screen. From your dashboard, scroll just below your policies to find the Add a Vehicle and Add a Home buttons. Click on the one that applies and follow the on-screen instructions to bundle your policies.

I have a new class of driver’s licence. How do I update my account?

Congratulations on the new licence! 🎉

Just email a copy of your licence to us at support@onlia.ca. We’ll update your account for you.

FYI: You may be eligible for our Graduated Licensing discount.

My vehicle is in storage. How do I put it under long-term parking?

If you won't be using your car for a while, you can reduce your premium by turning on long-term parking in My Account. Here's how:

1. Select your car policy

2. Click Turn on long-term parking

3. Review and submit your changes in the shopping cart

Long-term parking takes effect the next day at 12:01 am. You can also turn off long-term parking to reactivate your policy’s coverage.

How do I remove an excluded driver from my policy?

To remove an excluded driver from your policy, send a request to underwriting@onlia.ca. Remember to include their full name, driver's licence number, and date of birth in your email.

How do I customize my coverages?

Sign in to My Account, select the policy you’d like to change, and click Change. On the next screen, you can make and submit your changes. It's super easy! 😊

How do I exclude a driver from my household?

To exclude a driver from your household, send a request to underwriting@onlia.ca.

How can I remove a driver from the vehicle on my policy?

Here's how to remove a driver from your policy:

1. Sign in to My Account

2. Select your auto insurance policy

3. Scroll down to the Drivers section

4. Navigate to the driver you'd like to remove, click Choose action, followed by Remove driver

5. Follow the on-screen instructions from there. 

You can also add drivers from here. Be sure to add all drivers in your household to your policy.

My car is a total loss or write-off. What's next?

If you have not contacted the claims team yet about your total loss, please do so. They will give you further instructions on how to cancel a policy and purchase another for a new vehicle. You can do so online, or you can reach the Claims team at 1-844-472-7905 / claims@onlia.ca.

I'm moving. Do I need to update my car insurance policy?

If you’re moving, and staying in Ontario, you need to update your auto insurance policy if you've moved, have a new mailing address or changed the location where your vehicle is parked. 

Here's how you can update your home or mailing address: 

1. In My Account, go to Account settings

2. In the section that lists your details, choose Change

3. You can change your address from here

You also need to update the location where the vehicle is parked:

1. On the My Account home screen, click on your auto policy

2. Scroll down to the Vehicle usage section and choose Change

3. Update the postal code where the vehicle is usually parked.

You're all set! You'll receive a confirmation email once the change has been submitted successfully.

How do I update my property details?

Here’s how you can update your property details in My Account:

1. Sign in to My Account

2. Select the policy you’d like to update

3. Go to the section that you want to edit and select Change

4. Fill out the form and click Continue

You’ll see your updated premium before you submit your change. Once you’ve submitted the change, you’ll receive a confirmation email.

I'm now renting out my home. What should I do?

We provide coverage for short-term rentals for primary homes and cottages for up to 30 days. So, if you occasionally Airbnb your home, you can rest assured that it’ll be covered along with its contents. Note that this won’t cover your renter’s belongings.

If you’re renting out your home, the premium only covers the contents that you own and not what the tenant owns. Be sure to switch to our landlord insurance. For primary homes the coverage is a percentage of the total value; for secondary or seasonal homes there’s a capped value amount.

We don’t offer coverage for boats, ATVs, etc. that belong to seasonal homes.

I'm moving, do I need to update my home insurance?

Congrats on the new home 🎉

Setting up a policy for your new home is easy:

1. Sign in to My Account
2. Scroll down and select the Add a home button
3. Follow the on-screen instructions from there
4. Submit your changes through the shopping cart. You'll receive a confirmation email once the change has been successful. 

Don't forget to cancel the policy for your old home:

1. Simply click on the policy in the My Account Dashboard
2. Select Cancel insurance 
3. Specify the date you want this policy to end
4. Click Continue

You're all set! If you’re insuring your new home with us, we’ll automatically cover your belongings for 30 days while in transit.

I have refinanced my home. What now?

This change won’t affect your premium.

If the mortgage company is required to be listed on your insurance policy, you can update it in My Account.

What changes impact my home insurance premium and how?

Our policies are driven by insurance value and peril scoring. So, your premium depends on where you live and what you’re exposed to. For example, living in a high crime rate area will result in a higher premium on theft exposures.

It also depends on what coverages are purchased; adding additional coverage endorsements like sewer/flood or at-risk valuables can increase the cost of your premium.

I'm doing renovations. How does that impact my insurance?

The impact of home renovations on your insurance policy depends on what your renovations are.

If you’re doing something that will affect the structural value of your home – like adding a new wing, for example – it will likely impact your rate (after all, there’s more house to cover).

If you’re doing renovations on a slightly smaller scale, this would only affect the market value of your home, and won’t affect your rate.

If you’re unsure which category your reno falls into, give us a shout– we’d be happy to help you figure it out!

I paid off my mortgage. Do I have to let you know?

Congratulations – you’re now mortgage free! 🎉

This means you’ve qualified for our mortgage-free discount. Give us a shout, and we'll get that added to your account.

My office job allows me to work from home – do I need to let you know?

Working from home is automatically covered under your home insurance policy, so you don’t need to worry about it!

How do I update my mortgage information?

Need to update the mortgage details on your home insurance policy? No problem, you can get those updated in no time!

If it's before your policy start date:

1. Sign in to My Account.

2. Navigate to the Upcoming tab and click the button to cancel your future policy. Submit the cancellation.

3. Once back on the main screen, click the button to Add a home.

4. Follow the prompts to re-add your home. Make sure to add the correct mortgage details. Don't worry – as you've already paid the down payment, we won't charge you again. 

If your policy is effective already:

1. Sign in to My Account

2. Click on your home policy

3. Scroll down to Mortgage details and click Change 

4. Fill out the form and click Continue

Once you’ve submitted the change, you’ll receive a confirmation email.

How do I cancel my home insurance?

Need to cancel? We’re sorry to see you go! You can cancel your policy at any time in My Account.

How do I add a second homeowner to my policy?

You can add another homeowner to your policy when you're getting a home quote.

If you already have a home policy, email us at support@onlia.ca, and we'll help you add a second homeowner.

Note that any immediate family members that you live with are automatically covered under your policy.

How do I add a mortgage to my policy?

To add a mortgage or payee to your account:

1. Sign in to My Account

2. Choose the policy you’d like to change

3. Scroll down to Mortgage details and click Change

4. Fill out the form and click Continue

Once you’ve submitted the change, you’ll receive a confirmation email.

How do I bundle my Home & Auto policies?

Log into My Account by clicking on Sign In at the top right of your computer screen. From your dashboard, scroll just below your policies to find the Add a Vehicle and Add a Home buttons. Click on the one that applies and follow the on-screen instructions to bundle your policies.

How do I customize my coverages?

Sign in to My Account, select the policy you’d like to change, and click Change. On the next screen, you can make and submit your changes. It's super easy! 😊

I have more than one policy with Onlia. Will cancelling one policy affect the other?

For auto insurance, you may have to reassign drivers from the policy you’re cancelling to another policy in your account. This could have an impact on your premium.

You might lose a discount, like the multi-vehicle discount or the discount for bundling home & auto insurance under the same account.

When can I cancel my insurance?

You can cancel your insurance policy at any time! You'll only pay for the time you were insured with us.

Do I have to sign anything when I cancel my insurance?

Usually no, but there are special circumstances where we might need your signature – like if you are the executor of a deceased account owner’s estate (in which case we’d require certain signed documents to proceed with a cancellation).

Does it cost me anything to cancel?

There are no costs for policy cancellation. You only pay for the days you were insured with us.

How do I cancel my insurance?

If you want to remove a car or home from your policy or cancel the policy altogether: 

1. Sign in to My Account.

2. Choose the Auto or Home policy you wish to cancel.

3. In the Policy box, choose Cancel Insurance.

4. Specify the date you want your policy to end.

5. If applicable, follow the instructions to reassign drivers to other vehicles.

6. Review the effect on your account and premium, and choose Confirm.

7. All done! Your policy will end on the day you specified. We’ll send you an email confirming the cancellation.

New car or home? Note that you can add them to the same account right away 😊

How can I get a binder letter/letter of experience?

You need a letter of experience (or: a binder letter) if your Onlia policy was cancelled, but your insurance record doesn't show the correct cancellation reason.

If that's the case, you can email your request to support@onlia.ca. Please allow up to 7 business days for a response.

Note that you don't need a letter of experience if your insurance policy with Onlia is still active. Your policy is automatically included on your insurance record.

I cancelled my policy. Why did you still charge me?

We generate invoices on the first of each month and charge you on the 10th.

If you cancelled your policy after the invoice was already generated, the payment on the 10th has not been stopped. Similar to your phone bill, any changes or cancellations that take place mid-month will be taken into account on your next statement.

If your payment was successful, you'll receive a refund at the end of next month for the days your policy was inactive. Don't worry, you only pay for the time you were insured with us 😊

Why are you cancelling my policy?

As part of Onlia’s acquisition by the Southampton Group of Companies, we’re no longer able to renew your policy with our previous insurance provider, Verassure, as they will no longer be offering home and auto insurance in Ontario. Your policy with Verassure will expire on the non-renewal date. 

We'll contact you with some great alternative options closer to your renewal date. Alternatively, you can go online to purchase your renewal policy directly.

Why did my auto insurance premium change at renewal?

Car insurance rates are based on many factors, including government regulations, the cost of vehicle repair, an individual’s driving record, and our predictive analysis of how likely it is that an individual will be involved in a collision. As these factors change over time, they can affect the rate you pay when your insurance policy renews.

If your rate has gone up, it could be due to significant changes in your situation: for example, if you had any recent collision claims, traffic tickets or convictions added to your record, or the record of another driver on your policy.

We know an increase in your rate isn’t exactly welcome news. To help bring your monthly payment down, you can consider adjusting your policy's coverage and deductible, or bundle your home and auto insurance for a significant discount.

Will my policy renew automatically?

Your policy will not automatically renew. 

As of your upcoming renewal date, we’re no longer able to renew your policy with our previous insurance carrier, Verassure, which is no longer providing car & home coverage in Ontario.

Who does Onlia work with now?

We're now licensed with the Registered Insurance Brokers of Ontario (RIBO). We work with several trusted, nationally licensed insurance companies that offer rock-solid insurance, and who will be there for you should anything happen. This means that you’ll have greater access to easy and affordable insurance - all with the all-digital approach you know and love. 

When it’s time for your renewal, we’ll send you some great new options from our network of trusted providers, so you can be sure that you’re getting the best possible coverage at the best possible price.

What do I need to do?

To continue to ensure you stay with Onlia and keep paying the lowest price for your insurance, purchase your renewal policy here. Alternatively, fill out this form and a member of our team will be in touch to finalize your new policy. Please note that filling in the form does not confirm your coverage.

If you have any questions in the meantime, our team is always happy to help you at 855 242 2440

Do I need to do anything to renew my policy?

As of your upcoming renewal date, we’re no longer able to renew your policy with our previous insurance carrier, Verassure, which is no longer providing car & home coverage in Ontario. Therefore, your policy will not automatically renew. 

Who does Onlia work with now?

We're now licensed with the Registered Insurance Brokers of Ontario (RIBO). We work with several trusted, nationally licensed insurance companies that offer rock-solid insurance, and who will be there for you should anything happen. This means that you’ll have greater access to easy and affordable insurance - all with the all-digital approach you know and love. 

When it’s time for your renewal, we’ll send you some great new options from our network of trusted providers, so you can be sure that you’re getting the best possible coverage at the best possible price.

What do I need to do?

To continue to ensure you stay with Onlia and keep paying the lowest price for your insurance, purchase your renewal policy here. Alternatively, fill out this form and a member of our team will be in touch to finalize your new policy. Please note that filling in the form does not confirm your coverage.

If you have any questions in the meantime, our team is always happy to help you at 855 242 2440

Will all my insurance policies renew at the same time?

Policies with different start dates will not renew at the same time.

Will a collision affect my premium at renewal?

That depends on the nature of the collision. Any recent at-fault collisions you have on your claims record can increase the rate you pay. Collisions, where you were not at fault, do not affect your rate.

I was injured in a collision. Will my premium go up?

Your premium will never go up because you got hurt. It also won’t go up if you receive accident benefits – they’re meant to help you recover, and you should never feel conflicted about using them if you need them. However, if you were responsible for the collision (at fault) your premium may go up as a result of that.

Will a ticket impact my premium?

One ticket won’t necessarily have an impact on your premium.

That said, if you have been convicted of an offense under the Highway Traffic Act, there may be some implications. Depending on how many minor convictions you’ve had within the last 36 months, you could see a surcharge between 0-50% of your policy’s premium applied to your account. Higher surcharges are only applied in more extreme circumstances with multiple convictions.

Now for the good news! Our Ticket Forgiveness feature will protect eligible drivers against situations just like this.

Do demerit points impact my premium?

Demerit points on your licence won't impact your insurance. It’s the ticket itself that does.

Why can't I make changes to my upcoming renewal?

If you want to make changes to an upcoming renewal, please email your request to support@onlia.ca. A member of our team will be happy to assist you!

How do I cancel my renewal?

Need to cancel your policy renewal? Just email us at support@onlia.ca, and we’ll take care of it. Be sure to include your preferred cancellation date in the email.

There’s a change in my driving record. Will this impact my insurance?

Changes to your driving record (like an accident, ticket or conviction) will automatically be considered when your policy is up for renewal. Any changes may affect your premium.

Why did my home insurance premium change at renewal?

Home insurance rates are based on many factors, including government regulations, the location, size and value of your home, and predictive analysis of how likely it is an individual will make a claim. As these factors change over time, they can affect the rate you pay when your insurance policy renews.

If your rate has gone up, it could be due to significant changes in your situation, like any new claims, improvements to your home, or a change in qualification for discounts.

Onlia policy renewal for your 2024-2025 term

As of your upcoming renewal date, we’re no longer able to renew your policy with our previous insurance carrier, Verassure, which is no longer providing car & home coverage in Ontario.

Who does Onlia work with now?

We're now licensed with the Registered Insurance Brokers of Ontario (RIBO). We work with several trusted, nationally licensed insurance companies that offer rock-solid insurance, and who will be there for you should anything happen. This means that you’ll have greater access to easy and affordable insurance -- all with the all-digital approach you know and love. 

What do I need to do?

To continue to ensure you stay with Onlia and keep paying the lowest price for your insurance, purchase your renewal policy here. Alternatively, fill out this form and a member of our team will be in touch to finalize your new policy. Please note that filling in the form does not confirm your coverage.

If you have any questions in the meantime, our team is always happy to help you at 855 242 2440