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We’ll help you navigate insurance
Onlia is dedicated to providing the support you need, when you need it. Buying insurance can be overwhelming — we’re committed to bringing clarity on car and home insurance in Ontario.
Whether you have a question about buying online or a qualm about coverage you need, we’re here for you.
Ways to get support
Ask our chatbot
Our digital chatbot is online 24/7, and can help with inquiries about buying and managing your insurance, submitting claims, and more. Click the pink icon near the bottom of your screen to get started.Use My Account
View your policy documents, update your information, and even change your coverage in My Account — no phone calls required. Our on-screen prompts are simple to follow, making insurance easier than ever.Explore our FAQ
You have questions, and we have answers. Explore our FAQ below to find information about eligibility for Onlia Insurance, choosing the right coverage, your premium, and more.
Frequently asked questions
With Onlia you can easily get an insurance quote online. Just answer some questions and you'll get a price right away.
Some situations will require you to speak to an Onlia insurance broker team member, but otherwise you can get an insurance quote and policy anytime online.
If you have an Onlia account, and looking to add a product, ensure you are signed in or give us a ring at 1 844-472-7905.
New customers can bundle their policies by purchasing them at the same time. You'll automatically receive the discount. For existing customers looking to add a policy and receive the discount, contact your broker or give us a call at 1 844-472-7905.
Missing a payment depends on your carrier. Give us a call at 1 844-472-7905.
Home insurance
- Do I need extra coverage for valuables?
Depending on the what the high valued item is, we might be able to increase your coverage with some additional documents. Call us at 1 844-472-7905 to speak with a broker.
- Do I need insurance if I rent?
It’s not mandatory, but many landlords require that you have it.
Having tenant’s insurance can cover your personal property if it’s damaged or stolen. Even if your landlord has home insurance, their coverage won’t extend to your stuff, which means that if your apartment gets flooded and your electronics and furniture are damaged, you’re on your own.
Tenant’s insurance also covers living expenses if something happens to your place and you can’t live in it until it’s repaired, and it’ll cover you for liabilities.
- Why should I get home insurance?
Home insurance helps you safeguard the investment you’ve made in your home, whether you own or rent. If something ever happens to it, or your belongings, home insurance can cover the cost to get your life back on track.
Home insurance isn’t mandatory in Ontario, but most financial institutions require that you have it before you can get a mortgage. Some landlords also require that tenants show proof of home insurance before providing a lease.
- Why do I need liability coverage in my home insurance?
If you get sued (knock on wood), claims can easily exceed millions of dollars in expenses – that’s where liability coverage comes in. It will reduce the risk of having to pay out of pocket.
- What other coverages do you offer?
Onlia insurance will work with you each step of the way. Whether you’re online or working with a broker, we use your postal code and our insurance-to-value estimator to consider many factors about your property, including its construction, size, and location. We also consider other factors, like if you have a pool, finished basement or business activities on your property.
- What do the coverage percentages mean?
Believe it or not, the selling price of your home isn’t really related to its insurance value. Your insurance policy doesn’t factor in the cost of the land your home is built on, but rather it’s designed to cover the costs associated with rebuilding your home after a major or total loss (like a fire). In addition to reconstruction costs, your insurance policy covers the teardown, removal, and disposal of debris. If your home is older, the builders may incur extra costs bringing the rebuilt structure up to current building codes.
- What is guaranteed replacement cost?
Guaranteed replacement cost coverage means that we will cover the building replacement cost, even if it exceeds your policy’s limits.
- What does “all perils” mean?
A peril is an event or circumstance that causes or may cause a loss.
An insurance policy that covers “all perils” would cover all events that may cause a loss, except for those specifically excluded from your policy.
To find your policy exclusions, view your policy in your account, navigate to Risks and Policies, and select the policy document you wish to view.
- What coverage do I get with Onlia home insurance?
With your Onlia secondary or seasonal home policy, you’ll get premium coverages and features, including:
- Home and Detached Structures - This covers your home or any other structures on your property that get damaged.
- Personal Property - Your valuables will be covered if they’re stolen or damaged in your home, or anywhere else.
- Personal Liability - This includes legal protection if someone is injured on your property, or if their property is damaged. It’ll also cover anyone in your household that’s affected.
- Home Improvements - We’ll cover any improvements you make to your home, like an upgraded kitchen.
- Home Sharing - You’ll be covered if you rent out your home – or a part of it – on a short-term basis.
- Guaranteed Replacement Cost - We’ll pay to repair or rebuild your home, even if it exceeds your policy's limits.
- Inflation Protection - We’ll increase the limits of insurance to match the rate of inflation.
Additional living expenses, identity theft, and legal assistance are not covered under the secondary or seasonal home policy.
- Can I increase my coverage for high-value items?
No, sorry. Your personal property coverage for secondary/seasonal homes includes a maximum of $2,500, per item category. It's currently not possible to increase the coverage per high-value item.
- Do you offer earthquake coverage?
Some of our carriers can provide an optional earthquake coverage. Contact us to confirm if you have this coverage, or if you'd like to purchase it.
- How do I customize my coverages?
Sign into your account, and navigate to the Change Requests tab. Select the type of policy you want to manage (auto or home), then select "Manage my coverage".
- Do you provide coverage for wind/hail storms?
We provide coverage for your home for windstorms or hail, including loss or damage caused by the weight of ice, snow, or sleet.
- Do I need to inform my insurance if I own a pet?
For your basic, garden-variety dog or cat, generally no, although we may want to know what kind of dog it is. However, if you have any exotic pets or farm animals, or you’re operating a home-based business, then we need to know. Animals are great, but they can pose a risk to your home or business. Not sure about your furry friend? Call us at 1 844-472-7905.
- How do I customize my coverages?
Sign into your account and navigate to the Change Requests tab. From there, select Home and then Manage My Coverage.
- How much coverage do I need as a tenant?
The evaluation for tenants coverage is based on the value of all your contents up to $200,000. A single policy covers the replacement cost for Personal Property (contents) and Tenant Improvements and Betterments. Contents insurance covers the cost to repair or replace clothes and most household items. Even if you think your belongings have little value, the cost of replacing everything at once adds up.
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How to contact us
By phone
Prefer to hear a friendly voice to help answer your insurance questions? Call us at 1-844-472-7905, Monday — Friday between 9 a.m. and 5 p.m.