Have a question?
We're happy to help and bring more clarity to your insurance.
We’ll help you navigate insurance
Onlia is dedicated to providing the support you need, when you need it. Buying insurance can be overwhelming — we’re committed to bringing clarity on car and home insurance in Ontario.
Whether you have a question about buying online or a qualm about coverage you need, we’re here for you.
Ways to get support
Ask our chatbot
Our digital chatbot is online 24/7, and can help with inquiries about buying and managing your insurance, submitting claims, and more. Click the pink icon near the bottom of your screen to get started.Use My Account
View your policy documents, update your information, and even change your coverage in My Account — no phone calls required. Our on-screen prompts are simple to follow, making insurance easier than ever.Explore our FAQ
You have questions, and we have answers. Explore our FAQ below to find information about eligibility for Onlia Insurance, choosing the right coverage, your premium, and more.
Frequently asked questions
With Onlia you can easily get an insurance quote online. Just answer some questions and you'll get a price right away.
Some situations will require you to speak to an Onlia insurance broker team member, but otherwise you can get an insurance quote and policy anytime online.
If you have an Onlia account, and looking to add a product, ensure you are signed in or give us a ring at 1 844-472-7905.
New customers can bundle their policies by purchasing them at the same time. You'll automatically receive the discount. For existing customers looking to add a policy and receive the discount, contact your broker or give us a call at 1 844-472-7905.
Missing a payment depends on your carrier. Give us a call at 1 844-472-7905.
Home insurance
- Do you offer insurance outside Ontario?
We offer auto insurance in Ontario and Alberta, home insurance in Ontario, Alberta and BC, as well as numerous lifestyle insurance policies depending on your province.
*Note that you need a valid Ontario or Alberta driver’s licence to apply for auto insurance through Onlia.
- Can you insure my cottage?
You bet! We offer insurance for seasonal homes like cottages.
- Do I need insurance if I rent?
It’s not mandatory, but many landlords require that you have it.
Having tenant’s insurance can cover your personal property if it’s damaged or stolen. Even if your landlord has home insurance, their coverage won’t extend to your stuff, which means that if your apartment gets flooded and your electronics and furniture are damaged, you’re on your own.
Tenant’s insurance also covers living expenses if something happens to your place and you can’t live in it until it’s repaired, and it’ll cover you for liabilities.
- Why should I get home insurance?
Home insurance helps you safeguard the investment you’ve made in your home, whether you own or rent. If something ever happens to it, or your belongings, home insurance can cover the cost to get your life back on track.
Home insurance isn’t mandatory in Ontario, but most financial institutions require that you have it before you can get a mortgage. Some landlords also require that tenants show proof of home insurance before providing a lease.
- I'm a landlord, can you insure my property?
Our sister company, aha Insurance offers landlord insurance. You can get a quote here: ahainsurance.ca
- Why am I not eligible for Onlia home insurance?
Give us a call at 1-844-472-7905 and we'll try to find the best option for you.
That being said, there are certain situations where we can’t offer insurance for people. This can be due to numerous factors, including where the home is located, or how many home insurance claims have been made in the past.
- Do you offer renter's insurance?
Tenant insurance is available for those renting their home. It covers your belongings in case they’re damaged or stolen at home, or someplace else.
If you're new to Onlia, start a quote for home insurance.
For existing customers, you can navigate to the Change Requests tab in your account, select Home, and then select Add a property.
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How to contact us
By phone
Prefer to hear a friendly voice to help answer your insurance questions? Call us at 1-844-472-7905, Monday — Friday between 9 a.m. and 5 p.m.