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Home insurance

Can you provide an insurance quote for me?

At Onlia, we've put everything online so that you can easily get a quote and buy insurance through the Onlia website. If you'd prefer to kick it old school and speak to a broker instead, you can call us at 1 844-472-7905. If you're an existing customer, you can log into your account to add a new policy to your existing ones, or give us a call and we can sort you out.

If you're a new customer, click here to start your quote.

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How do I purchase my policy?

With Onlia, you can do everything online, from getting a quote to purchasing your policy.Some situations will require you to speak to an Onlia insurance broker team, but otherwise you can get an insurance quote and policy anytime online.

If you have an Onlia account, and looking to add a product, ensure you are signed into your account or give us a ring at 1 844-472-7905.

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Can I buy a policy for someone else?

Only the registered owner(s) of either the home or car can purchase insurance for that item. Insurance is a legal contract, and unfortunately, you can not agree to a contract on behalf of someone else. This ensures that if something happens where a claim needs to be filed, the right people are getting the help they need.

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Can I buy a policy and be covered the same day?

The earliest you can start a policy is tomorrow.

You can buy insurance up to 30 days in advance.

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Can you cancel my insurance policy with another company?

Unfortunately, we can’t cancel a policy with another company for you. Like buying a policy, only the policy owner can do that.

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I've submitted my order. What now?

After you finish your quote and submit your order, you’ll receive a welcome email. If you don’t see an email arrive from us to the primary email address you listed on your account, be sure to double-check your junk/spam folder. If not, contact us and we’ll get to the bottom of it.

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Where can I see my policy?

Your policy and all important documentation can be viewed in your account. Simply log in, and navigate to the Risk and Policies tab. Select the policy you need documents for, and click to view.

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Is there any paperwork to fill out to buy a policy?

We've made applying for and buying insurance an easy process that can be completed online or by giving us a call. By completing an application for insurance with us, you agree to all the legal rules and regulations that come with insurance policies in Ontario.

You can set up your insurance quickly, and when it's convenient for you 😊

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I haven't received the email to confirm my purchase.

Check your spam/junk folder – the email might be hiding in there.

If not, or if you're experiencing issues activating your account, please contact us and we’ll get to the bottom of it!

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I found a cheaper quote elsewhere. Is there anything you can do?

Unfortunately, we cannot provide a cheaper quote or price match with another insurance company. Car insurance is strictly regulated in Ontario; each insurer is required to file the rates they charge with the Financial Services Regulatory Authority of Ontario (FSRA). This means there can be no deviation in price unless this governing body approves.

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When will my insurance take effect?

Effective dates can be as early as the next day and purchased up to 30 days in advance. Simply select the date that you want the coverage to take effect and confirm all the required steps in the process.

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Will you cancel my old insurance company?

Unfortunately, we can’t cancel a policy with another company for you. Like buying a policy, only the policy owner can do that.

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How do I add a second homeowner to my policy?

You can add another homeowner to your policy when you're getting a home quote.

If you already have a home policy, email us at support@onlia.ca, and we'll help you add a second homeowner.

Note that any immediate family members that you live with are automatically covered under your policy.

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How long does it take to get approved for insurance?

For existing insurance customers, your new Onlia insurance policies can be effective as soon as the next business day.

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My landlord or mortgage company is asking for proof of insurance

Your Confirmation of Insurance lists all the coverages on your policy. This should be sufficient for your landlord or to show to your mortgage company.

You can download your Confirmation of Insurance in your account:

Click Risks and Policies at the top of the page.
Find the policy you're looking for, and click Confirmation of Insurance to download. 

Please note that we do not directly contact landlords or mortgage companies due to privacy and security reasons.

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I keep getting an error message. What do I do?

We’re sorry you’re not getting to where you need to be! Email us at support@onlia.ca with details about what you're experiencing and we'll provide you with a solution ASAP.

Please include this information:

• Which web browser you’re using

• Device type (iPhone or Android, PC or Mac)

• What step you're on (e.g. entering your driver's licence, payment, etc.)

• A screenshot of the error message

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How do I purchase my policy?

With Onlia, you can do everything online, from getting a quote to purchasing your policy. You can get started with a quote here.

Some situations will require you to speak to an Onlia insurance broker team, but otherwise you can get an insurance quote and policy anytime online.If you have an Onlia account, and looking to add a product, ensure you are signed into your account or give us a ring at 1 844-472-7905.

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