Have a question?
We're happy to help and bring more clarity to your insurance.
We’ll help you navigate insurance
Onlia is dedicated to providing the support you need, when you need it. Buying insurance can be overwhelming — we’re committed to bringing clarity on car and home insurance in Ontario.
Whether you have a question about buying online or a qualm about coverage you need, we’re here for you.
Ways to get support
Ask our chatbot
Our digital chatbot is online 24/7, and can help with inquiries about buying and managing your insurance, submitting claims, and more. Click the pink icon near the bottom of your screen to get started.Use My Account
View your policy documents, update your information, and even change your coverage in My Account — no phone calls required. Our on-screen prompts are simple to follow, making insurance easier than ever.Explore our FAQ
You have questions, and we have answers. Explore our FAQ below to find information about eligibility for Onlia Insurance, choosing the right coverage, your premium, and more.
Frequently asked questions
With Onlia you can easily get an insurance quote online. Just answer some questions and you'll get a price right away.
Some situations will require you to speak to an Onlia insurance broker team member, but otherwise you can get an insurance quote and policy anytime online.
If you have an Onlia account, and looking to add a product, ensure you are signed in or give us a ring at 1 844-472-7905.
New customers can bundle their policies by purchasing them at the same time. You'll automatically receive the discount. For existing customers looking to add a policy and receive the discount, contact your broker or give us a call at 1 844-472-7905.
Missing a payment depends on your carrier. Give us a call at 1 844-472-7905.
My Account
- My dealership is asking for proof of insurance.
When you confirm your purchase, you'll receive temporary documents via email that you can use to show your dealership.
You can also view these online in your account by navigating to the Risks and Policies tab and selecting the policy you'd like to view. From here, you can click on the documents you want to view and download.
- Where can I find my policy number?
You can find your policy number in your account, under Risks and Policies. It’s also on your Certificate of Insurance and your pink slip.
- How can I get an OPCF5?
An OPCF5 is included in your policy at no extra cost. You can find the OPCF5 endorsement listed in your Certificate of Auto Insurance.
You can view your coverage and access your Certificate of Auto Insurance by signing in to your account, navigating to Risks and Policies and selecting the policy documents you'd like to view.
- Where can I find my coverage limits?
Your coverage details, limits, and policy documents can be conveniently viewed in your account. Simply log in and navigate to Risks and Policies, and select the policy you want to view details of.
- My landlord or mortgage company is asking for proof of insurance
Your Confirmation of Insurance lists all the coverages on your policy. This should be sufficient for your landlord or to show to your mortgage company.
You can download your Confirmation of Insurance in your account:
Click Risks and Policies at the top of the page.
Find the policy you're looking for, and click Confirmation of Insurance to download.Please note that we do not directly contact landlords or mortgage companies due to privacy and security reasons.
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How to contact us
By phone
Prefer to hear a friendly voice to help answer your insurance questions? Call us at 1-844-472-7905, Monday — Friday between 9 a.m. and 5 p.m.