Have a question?
We're happy to help and bring more clarity to your insurance.
We’ll help you navigate insurance
Onlia is dedicated to providing the support you need, when you need it. Buying insurance can be overwhelming — we’re committed to bringing clarity on car and home insurance in Ontario.
Whether you have a question about buying online or a qualm about coverage you need, we’re here for you.
Ways to get support
Ask our chatbot
Our digital chatbot is online 24/7, and can help with inquiries about buying and managing your insurance, submitting claims, and more. Click the pink icon near the bottom of your screen to get started.Use My Account
View your policy documents, update your information, and even change your coverage in My Account — no phone calls required. Our on-screen prompts are simple to follow, making insurance easier than ever.Explore our FAQ
You have questions, and we have answers. Explore our FAQ below to find information about eligibility for Onlia Insurance, choosing the right coverage, your premium, and more.
Frequently asked questions
With Onlia you can easily get an insurance quote online. Just answer some questions and you'll get a price right away.
Some situations will require you to speak to an Onlia insurance broker team member, but otherwise you can get an insurance quote and policy anytime online.
If you have an Onlia account, and looking to add a product, ensure you are signed in or give us a ring at 1 844-472-7905.
New customers can bundle their policies by purchasing them at the same time. You'll automatically receive the discount. For existing customers looking to add a policy and receive the discount, contact your broker or give us a call at 1 844-472-7905.
Missing a payment depends on your carrier. Give us a call at 1 844-472-7905.
My Account
- Am I allowed to drive if I haven't received my pink slip yet?
From your effective date, you can access it online in your account by navigating to Risks and Policies, finding your policy, and clicking Download Pink Slip. From there, just print it out!
- I lost my pink slip, can I get a new one?
If you've lost your physical copy, you can let us know by emailing support@onlia.ca to receive another. Additionally, you can access it online in your account by navigating to Risks and Policies, finding your policy, and clicking Download Pink Slip.
- When do I receive my pink slip?
You'll receive all of your documents via email within 24 hours of online purchase. If you purchased with a broker, they'll typically send your documents right away. You'll receive the hard copy in the mail from your carrier within 5-10 business days.
- Where can I find my pink slip?
If you've lost your physical copy, you can let us know by emailing support@onlia.ca to receive another. Additionally, you can access it online in your account by navigating to Risks and Policies, finding your policy, and clicking Download Pink Slip.
- Where can I find my digital pink slip?
You can find a temporary copy in My Account if you're waiting on your physical pink slip to arrive in the mail.
- I haven't received my pink slip yet.
You'll receive all of your documents via email within 24 hours of online purchase. If you purchased with a broker, they'll typically send your documents right away. You'll receive the hard copy in the mail from your carrier within 5-10 business days.
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How to contact us
By phone
Prefer to hear a friendly voice to help answer your insurance questions? Call us at 1-844-472-7905, Monday — Friday between 9 a.m. and 5 p.m.